Frequently Asked Questions
Common questions about JakTrack, EHCPs, DLA, and the SEND system in the UK.
About JakTrack
What is JakTrack?
JakTrack is a web app built for UK families dealing with the SEND (Special Educational Needs and Disabilities) system. It helps you track daily life - sleep, meals, behaviour, appointments - and turns that into structured evidence for DLA applications, EHCP reviews, and professional meetings. It also guides you through SEND processes in plain English, so you know what to ask and what to prepare.
Who is JakTrack for?
Any carer of a child with additional needs in the UK. That includes parents, grandparents, foster carers, and kinship carers. Whether your child has autism, ADHD, sensory processing differences, learning disabilities, or any other additional need - if you're dealing with the SEND system, JakTrack is built for you.
How much does JakTrack cost?
JakTrack starts with a 14-day free trial - full access, no charge. After that it's £7/month or £60/year per family (up to 3 children included, +£2/month per additional child). Everything is included: all tracking features, AI insights, EHCP analysis, benefits checking, and professional handoff packs. No tiers, no upsells. Cancel anytime.
Is my data safe?
Yes. JakTrack is GDPR compliant, ICO registered (ZC099004), and built with privacy as a core principle. Your data is stored securely in the UK and never sold. We use third-party services to run JakTrack - Stripe (payments), Anthropic (AI features), PostHog (analytics), and Resend (email). Crucially, none of these providers store or train their AI models on your children's data. You can export or delete your data at any time. We don't run ads or do anything creepy with the sensitive information you trust us with.
Who built JakTrack?
JakTrack is built by a SEND family in the UK. Every feature exists because it solves a problem we actually had - the evidence scramble before DLA applications, the annual review prep, the "tell me about your child from the beginning" conversation with every new professional. It's not built by a company that read a report about the SEND market.
How do I get access?
Sign up at jaktrack.co.uk to start a 14-day free trial. No invite code needed - just create an account and start exploring.
EHCPs & SEN Support
What is an EHCP?
An EHCP (Education, Health and Care Plan) is a legally binding document for children and young people aged 0-25 with special educational needs and disabilities in England. It describes your child's needs across education, health, and social care, and sets out the specific support they must receive. Unlike SEN Support, an EHCP is enforceable - the local authority must provide what it specifies.
What is the difference between SEN Support and an EHCP?
SEN Support is the first level of help a school provides. It's managed by the SENCO and doesn't require a formal plan from the local authority. An EHCP is a higher level of legally binding support for children whose needs can't be met through SEN Support alone. The key difference is enforcement: SEN Support is at the school's discretion, while an EHCP legally requires the local authority to provide the specified support, including named placements, therapies, and resources.
What evidence do I need for an EHCP application?
You need evidence showing your child has special educational needs that can't be met through SEN Support alone. This includes professional reports (educational psychologist, speech therapist, OT, paediatrician), school records (IEPs, SEN Support plans, progress data), your own observations of daily challenges, and evidence of what support has been tried and why it isn't sufficient. A daily diary tracking behaviour, sleep, meals, and incidents provides powerful parent evidence that complements professional reports.
How long does the EHCP process take?
The EHCP process has a 20-week statutory timeline from the initial request to the final plan being issued. The local authority has 6 weeks to decide whether to assess, then 16 weeks to complete the assessment and issue the plan. In practice, many local authorities exceed these timescales - which is why having dated, structured evidence throughout the process matters.
How does JakTrack help with EHCPs?
JakTrack tracks the EHCP process stage by stage with deadline monitoring. You can upload your EHCP document and the AI analyses it section by section - flagging vague language, identifying gaps where needs aren't matched by provisions, and comparing what the plan promises against what you've been logging at home. If issues are found, it generates amendment letters with references to the SEND Code of Practice.
DLA & Benefits
How do I apply for DLA for my child?
You apply by completing the DLA1 Child form, which asks about your child's care needs during the day and night, and any mobility difficulties. The form is around 40 pages and the key is describing your child's worst days with specific, dated examples. Evidence from professionals strengthens your claim. JakTrack helps by tracking daily care needs, sleep interventions, and meal support so you have concrete evidence ready when you apply.
What rate of DLA might my child get?
DLA has two components: care (three rates) and mobility (two rates). The care component ranges from £28.70 to £108.55 per week depending on the level of help your child needs during the day and night. The mobility component ranges from £28.70 to £75.75 per week. The rate depends on your child's specific needs - JakTrack's benefits checker can give you an indication based on what you've documented.
What is Carer's Allowance and how does it connect to DLA?
Carer's Allowance (£81.9/week) is a benefit for people who spend at least 35 hours a week caring for someone who receives DLA at the middle or higher care rate. So DLA is a gateway benefit - getting the right rate of DLA for your child can unlock Carer's Allowance for you. JakTrack shows you these connections so you apply in the right order.
How does JakTrack help with DLA evidence?
JakTrack's sleep tracker logs night wakings, interventions, settling time, and care duration - exactly what DLA assessors look for. The meal tracker captures food acceptance, sensory issues, and mealtime support. The evidence dashboard maps your logged data directly to DLA eligibility criteria, shows you how strong your evidence is, and tells you where the gaps are before you submit.
Tracking & Features
What can I track in JakTrack?
Sleep and night interventions (wakings, settling time, care duration), meals (food acceptance, sensory issues, safe foods), daily observations (behaviour, emotions, incidents), appointments and outcomes, and professional documents. Everything you log builds your evidence base automatically.
How long does it take to log something?
About 30 seconds. JakTrack is designed for exhausted carers - quick capture, minimal tapping, AI handles the tagging and categorisation. You describe what happened in plain English and the app structures it for you.
What is the professional handoff pack?
A one-page summary of your child's needs, strategies, triggers, and recent patterns. Hand it to a new teacher and they know what they're dealing with on day one. Bring it to an annual review and you're the most prepared person in the room. Available as a shareable link or PDF.
Got a question we haven't answered?
Email us at [email protected] and we'll get back to you.